Terms & conditions

1. For the purposes of these Terms, the following capitalized terms shall have the meanings set forth below:

1. “Agreement” or “Terms” means these Terms & Conditions, including any annexes, order forms, service packages, and the Privacy Policy incorporated herein by reference.
2. “Customer Data” means any data, content, documents, files or information uploaded, submitted, transmitted or otherwise made available by or on behalf of the Customer through the Services, as well as any Factified Documents generated for the Customer through the Services.
3. “Company”, “Factify”, “we”, “our” or “us” means Factify Technologies Inc., together with its affiliates, including Factify Technologies IL Ltd.
4. “Services” means the Site and the Platform collectively, including all platforms, products, applications, APIs, tools, features, and ancillary or supplementary services provided by the Company.
5. “Platform” means the Company’s web and/or mobile applications, systems, tools and APIs through which the Services are provided.
6. “Site” means the Company’s website available at www.factify.com and its subdomains.
7. “Customer” means the individual or legal entity that registers for or purchases the Services and is the contractual party to these Terms.
8. “User” means any natural person who is authorized to access or use the Services, whether as an Individual Customer or on behalf of a Commercial Customer.
9. “End User” means any third party granted access to a Factified Document by a Customer or its Users.
10. “Factified Document” means any document, file, content, output, data compilation or record created, uploaded, generated, or processed using the Services.
11. “Document Owner” means the person or legal entity that holds ownership rights in a Factified Document in accordance with these Terms.
12. “Commercial Customer” means a Customer that is a legal entity (including a company, partnership or organization).
13. “Individual Customer” means a Customer acting in a personal capacity and not on behalf of a legal entity.
14. “Fees” means the amounts payable by the Customer to the Company for use of the Services, as specified in the applicable service package, order form or price list.
15. “Free Trial” means a limited, time-bound and/or usage-limited access to the Services offered at no charge, subject to the conditions set forth herein.

2. Acceptance of the Terms

1. By accessing or using the Services, you confirm that you have read and understood these Terms and the Privacy Policy available at https://www.factify.com/privacy (the “Privacy Policy”), and agree to be bound by them. If you do not agree to these Terms, you must not access or use the Service.

3. Eligibility and Authority

1. The Services are available only to individuals who are at least sixteen (16) years old and who have the legal capacity to enter into these Terms.
2. If the Customer accesses or uses the Services on behalf of a legal entity, the Customer represents and warrants that it has the authority to bind such entity to these Terms. Any act or omission by an individual accessing the Services on behalf of a legal entity shall be deemed an act or omission of that entity.

4. License

1. Subject to the Customer’s performance of its obligations hereunder, the Company hereby grants to the Customer a personal, non-exclusive, non-transferable, and limited (according to the Terms) license to use the Platform as per the service package purchased by the Customer. The Customer may permit its Users to access and use the Services solely on the Customer’s behalf and for the Customer’s internal business purposes, provided that the Customer remains fully responsible and liable for all acts and omissions of its Users, and for their compliance with these Terms.
2. The License fee is set in accordance with the service package chosen by the Customer. The license fee does not include payment for further developments and/or adaptations of the Platform, which, if required, may be charged separately.
3. The Customer shall bear the sole liability for providing the required information as needed for setting up an account and use the Services. If wrong information was provided or information has been documented incorrectly in the Services, the Customer must immediately report to the Company and act to remedy any misinformation.
4. The Company is entitled to update the Platform’s versions from time to time. Version updates and the Customer’s corresponding license thereto shall be effected automatically, as long as the Customer is fulfilling its obligations according to the Terms.
5. The Customer shall ensure that each User complies with these Terms. Any act or omission by a User shall be deemed an act or omission of the Customer. The Customer shall be solely responsible for managing User access credentials, permissions and authorizations, and for immediately revoking access of any User who is no longer authorized to use the Services.

5. Remuneration

1. In consideration for the license granted hereunder, the Customer shall pay the Company the fees set forth in the applicable service package selected by the Customer during registration or as specified in a separate written order form or price list (the "Fees").
2. Unless stated otherwise, all Fees are quoted and shall be paid in US Dollars (or the currency specified at the time of purchase). Payments are non-refundable and all payment obligations are non-cancelable, except as required under applicable consumer protection laws.
3. All Fees are exclusive of applicable taxes (such as VAT or sales tax), which shall be borne solely by the Customer.
4. The Company reserves the right to modify the Fees at its sole discretion. Any such changes will apply to the next billing cycle, and the Customer will be notified of such changes in advance.‍

6. Account Administration and Authority

1. ‍‍The Customer shall be the account holder identified during the initial registration to the Platform. The contact details provided during registration shall serve as the official contact information for account-related communications.The Company shall be entitled to rely on instructions received from the individual(s) designated by the Customer to manage its account with respect to account management actions, including, without limitation, account suspension or closure, data export, modification of account settings, or changes to billing details.
2. The Company shall not be responsible for resolving any disputes, disagreements, or conflicting instructions between Platform users. The Company has no discretion or obligation to adjudicate such matters. The only party entitled to provide binding instructions, including data export and any significant account actions described above, is the legal person or entity that makes the payment and receives the invoices. In case of conflicting or contradictory instructions, the Company will act solely on instructions from this paying person or entity per an approved official legal authorization from the relevant entity as required.
3. The Customer shall be fully responsible and liable for all acts and omissions of its Users in connection with the Services. Any act or omission of a User shall be deemed an act or omission of the Customer.
4. Any access granted by the Customer to third parties shall be at the Customer’s sole responsibility, and such third parties shall be deemed End Users under these Terms.

7. Factified Documents and Ownership

8. Customer’s Declarations and Undertakings

1. The Customer may not transfer or assign any of their rights under the Terms. The license granted to the Customer to use the Services is personal, non-transferable, and solely for the Customer’s use.
2. Unless the Customer has acquired and installed functionality to enable off-line access, the Platform operates online only and cannot operate when there’s no active internet connection. The Customer hereby declares and confirms that they’re aware that the use of the Services is subject to the adaptation of internet and computer network to the Services requirements. The Customer assumes full responsibility for ensuring the integrity of the computers and/or the network and/or the communications infrastructure, including the Internet infrastructure used, and full and exclusive liability for all the consequences that will result from the failure of any of these factors will apply to the Customer only.
3. The Customer acknowledges that any data integrated into or accessed through the Services is stored and backed up via third-party cloud services, which maintain a security standard customary in the industry. To the maximum extent permitted by law, the Company shall not be liable for any loss of Customer data resulting from a malfunction of the Services, its backup mechanisms, or the third-party cloud services. The Customer is solely responsible for maintaining additional backups of any data they integrate into the Services, using methods and frequency they deem appropriate.
4. The Customer shall not make any addition, subtraction, change, or adaptation in the Services, including decompilation, disassembly, reverse engineering, and creating derivative products and/or works from the Services. Without derogating from the generality of the above, it is hereby clarified that in any event, any change, fix, update, translation, and any other action performed in the Services, whether in accordance with the Terms or in breach thereof, shall become the sole property of the Company, and all rights therewith shall automatically vest with the Company.
5. The Customer acknowledges that the license is granted for use of the Services on an “as-is” basis. The Company does not guarantee uninterrupted operation of the Services, nor that it will be free from inaccuracies, errors, or network issues that may affect its performance. In the event of such issues, the Company will make commercially reasonable efforts to resolve them promptly. Provided that the Company addresses the issues within a reasonable time, the Customer shall have no claims against the Company in relation thereto.
6. The Customer acknowledges that the Company may update the Services and its database at its sole discretion, as deemed necessary to meet evolving technological requirements.
7. The Customer shall be responsible for maintaining the confidentiality and security of all User login credentials and shall promptly notify the Company of any unauthorized access or suspected security breach.
8. Subject to applicable law, by joining the service, the Customer consents to receive marketing communications and to the use of their personal information for this purpose, in accordance with the Company’s Privacy Policy. The Customer may withdraw their consent at any time by notifying the Company in writing or by using the opt-out mechanism provided in any marketing communication.
9. The Customer represents and warrants that it owns or has obtained all necessary rights, licenses, consents and permissions to use and upload Customer Data through the Services, and that the use of such Customer Data does not and will not violate any applicable law or infringe any third party rights.

9. Use Restrictions

1. The Customer shall be fully responsible and liable for any use of the Services under its account, including any unauthorized, unlawful, inappropriate, or non-compliant use by the Customer, its employees, agents, or any third party acting on its behalf.
2. Without limitation, the Customer shall not, and shall not permit any third party to, use the Services or any content made available through it:
   (i) for any illegal, unlawful, immoral, or unauthorized purpose, or in violation of applicable laws or regulations; (ii) for any commercial purpose not expressly permitted under these Terms;
   (iii) in a manner that infringes or violates the rights of third parties, including privacy, data protection, or intellectual property rights; (iv) to interfere with, disrupt, overload, or compromise the security, integrity, or availability of the Platform, its infrastructure, or related networks, or to bypass any access or security measures; (v) to collect, harvest, or process personal data of users without lawful authority or required consent; (vi) to copy, modify, reverse engineer, decompile, disassemble, adapt, create derivative works from, or otherwise misuse the Platform or any proprietary content; (vii) to misrepresent any affiliation with the Company or imply endorsement by the Company; or (viii) to introduce malware, viruses, or other harmful code into the Services.
3. If the Company becomes aware of any unauthorized or prohibited use, it may, at its sole discretion and without prior notice, suspend, restrict, or terminate the Customer’s access to the Services, in whole or in part, without prejudice to any other rights or remedies available to the Company under law or agreement.

10. Term & Termination

1. These Terms shall remain in effect from the Customer’s registration to the Services and for as long as the Customer is still a paying Customer. However, either party may terminate this Agreement at any time, at its sole discretion, without any obligation to justify the termination, by providing prior notice to the other party as follows:

• When the terminating party is the Company, 15 days in advance.
• When the terminating party is the Customer, the following shall apply:

1. Monthly-Payment Program: The Customer may terminate the Monthly-Payment Program by providing written notice at least seven (7) days prior to the next billing date. Termination shall take effect at the end of the then-current billing cycle. Failure to provide notice at least seven (7) days prior to the renewal date will result in renewal of the subscription for an additional monthly term, and no refund shall be issued for such renewed term.
2. Annual or Multi-Year Programs: The Customer may terminate an Annual or Multi-Year Program by providing written notice at least thirty (30) days prior to the renewal date of the annual term or last year of the multi-year term. Termination shall take effect at the end of the then current year. Annual and Multi-Year Programs are prepaid and non-cancellable during the committed period. Accordingly, no refunds shall be issued for early termination or for any unused portion of the term.

2. The Customer may cancel the subscription at any time through the account settings within the Platform or by contacting the Company via the contact details provided on the Site.
3. Service packages shall renew automatically for successive periods identical in length to the original subscription term (monthly, annual or additional years after a multi-year term), using the same payment method provided at registration. If the Customer does not wish to renew, the Customer must provide written notice in accordance with the notice periods set forth in Section “Term & Termination” above.
4. If cancellation notice is provided after the applicable notice period and following the renewal and charge date, the subscription shall remain in effect for the entire renewed term and no refund shall be issued.
5. Upon termination of this Agreement, the Customer may request retrieval of its Customer Data within a reasonable period following termination. The Company will use commercially reasonable efforts to make such data available in a reasonable format and timeframe.
6. The Company may thereafter delete Customer Data in accordance with its data retention policies and applicable law. Notwithstanding the foregoing, the Company may retain certain information as required for legal, regulatory, accounting or security purposes. The parties agree that the notice periods set forth above constitute sufficient and fair notice for the termination of this Agreement, and that neither party shall have any claim against the other in respect of the notice period or the termination of this Agreement.
7. Without derogating from any right available to a party under these Terms or applicable law, the non-breaching party may terminate this Agreement immediately and without prior notice upon the occurrence of any of the following events:

1. The other party (the “Breaching Party”) has materially breached any provision of these Terms and has failed to remedy such breach within seven (7) days following written notice demanding such remedy;
2. The Breaching Party becomes insolvent, enters bankruptcy, receivership (temporary or permanent), proposes an arrangement with its creditors, is subject to a stay of proceedings, ceases to pay its debts as they become due, or a material part of its assets becomes subject to foreclosure, provided that such foreclosure is not lifted within thirty (30) days of its imposition (the thirty (30) day cure period shall apply solely to foreclosure events);
3. The Breaching Party, or any of its directors, officers or controlling shareholders, is convicted of a criminal offense involving moral turpitude;
4. The Breaching Party has engaged in fraud, willful misconduct, or bad-faith conduct in connection with this Agreement.

8. Nothing in this Section shall derogate from any mandatory cancellation or refund rights granted under applicable consumer protection laws.
9. Upon termination of this Agreement for any reason:

1. All rights granted to the Customer under these Terms shall immediately cease;
2. The Customer shall immediately discontinue all use of the Services;
3. Any outstanding payment obligations shall become immediately due and payable;
4. Any provisions which by their nature are intended to survive termination (including, without limitation, intellectual property, confidentiality, limitation of liability, indemnification and governing law) shall survive termination.

‍

‍

11. Free Trial and Usage Terms

1. The Company may offer, at its sole discretion, a free trial for the Platform ("Free Trial"). The Free Trial is limited to a specific usage quota (the "Trial Quota"), such as a specific number of Factified Documents, as displayed within the Platform or on the Company’s website. The Free Trial is available to new users only and is limited to one per entity or individual. Any attempt to circumvent these limits by creating multiple accounts is strictly prohibited.
2. For the purposes of the Free Trial, a Factified Document is a single uploaded or processed file through the Platform, not exceeding 50 MB in size. Any file exceeding this  limit may be rejected or reasonably determined by the Company to count as multiple units toward your Trial Quota.
3. The Company reserves the right to limit access to certain features, functionalities, integrations, export options, output formats, or support levels (including response times) available through the Platform during the Free Trial. These limitations may include, but are not limited to, restricted export options or limited integrations. To gain full access to all Platform capabilities, a paid subscription is required.
4. Upon exhaustion of the Trial Quota, User access to the Platform (or specific parts thereof) will be automatically suspended or restricted unless User upgrades to a paid subscription plan. The Company reserves the right to modify, limit, or cancel the Free Trial at any time without prior notice.
5. If the Free Trial ends and the User does not upgrade to a paid subscription, the Company reserves the right, subject to applicable law and the Company’s Privacy Policy, to delete any documents, data, or settings associated with the User Platform account without further notice.
6. The Free Trial is provided for evaluation purposes only on an "AS-IS" and "AS-AVAILABLE" basis. To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including but not limited to accuracy, reliability, or fitness for a particular purpose, with respect to the Platform. The Company shall not be liable for any damages or loss of data resulting from the use of the Platform during the Free Trial. Use of the Platform during this period is at the User’s own risk.
7. Nothing in this section shall limit liability for willful misconduct or fraud, where such limitation is not permitted by law.

12. Intellectual Property Rights

1. The Services, including all content, software, technology and proprietary assets of the Company, and all intellectual property rights therein, including without limitation inventions, patents and patent applications, trademarks, trade names, service marks, copyrights, domain names and trade secrets (collectively, the “Intellectual Property”), are owned by or licensed to the Company and are protected by applicable intellectual property laws and international conventions. All rights not expressly granted under these Terms are reserved by the Company and its licensors.
2. The Terms do not convey to the Customer an interest in or to the Company's Intellectual Property but only a limited revocable right of use in accordance with the Terms. Nothing in the Terms constitutes a waiver of the Company Intellectual Property rights under any law.
3. To the extent the Customer or any User provides any feedback, comments or suggestions to the Company (“Feedback”), the Company shall have a worldwide, royalty-free, fully paid-up, perpetual and irrevocable license to use, incorporate and exploit such Feedback in any current or future products or services without restriction and without further compensation. All Feedback shall be deemed non-confidential. The Customer represents and warrants that such Feedback is not subject to any third-party rights or license terms that would require the Company to comply with additional obligations.
4. The Customer shall not, and shall not permit any third party to, copy, publish, broadcast, reproduce, duplicate, rent, lease, lend, transfer, assign, modify, adapt, translate, sell, sublicense, distribute, or create derivative works of the Platform, in whole or in part, except as expressly permitted under these Terms. The Customer undertakes not to infringe any rights of the Company and/or any third party, and not to violate these Terms or any applicable law.
5. The Company’s name, logos and all other proprietary identifiers used in connection with the Services are trademarks and trade names of the Company, whether registered or unregistered. Nothing in these Terms grants the Customer any right or license to use any of the Company’s trademarks without the Company’s prior written consent.

13. Publicity

The Company may use the Customer’s name and logo in its marketing materials, website, customer lists and promotional content, unless the Customer notifies the Company in writing that it objects to such use.

14. Privacy

We respect your privacy and are committed to protect any personal information you share with us. We believe that you have a right to know our practices regarding the information we collect when you connect to, access or use our Services. Our policy and practices and the type of information collected via the Services are described in detail in our Privacy Policy available at https://www.factify.com/privacy-policy, which is incorporated herein by reference. You agree that the Company may use personal information that you provide or make available to the Company in accordance with the Privacy Policy. If you intend to access or use the Services, you must first read and agree to the Privacy Policy.

15. Advertising and Communications

The Company may display advertisements within the Services and may promote products or services, including through targeted communications to Users, in accordance with applicable data protection laws and the Company’s Privacy Policy. Any marketing communications shall be subject to applicable consent and opt-out requirements.

16. Linking to our Site and links to Third Party Sites

1. The Company permits linking from external websites to the Site, provided that such linking does not state or imply any connection with or approval by the Company of any website, products or services, and does not portray the Company in a false, misleading or otherwise offensive manner. The Customer shall not link to the Site from any website that it does not own or have permission to use. By linking to the Site, the Customer represents and warrants that its website does not contain content that is unlawful or infringing third-party rights. Framing or inline linking of the Site without the Company’s prior written consent is prohibited.
2. The Services may contain links to third-party websites or services that are not owned or controlled by the Company. Such links are provided for convenience only. The Company does not endorse, control or assume responsibility for any third-party websites, content, products or services. The Customer’s access to and use of any third-party websites or services is at its own risk and subject to the terms and policies of such third parties. The Company shall not be liable for any loss or damage arising from the Customer’s use of or reliance upon any third-party websites or services.

17. Availability

The Services’ availability and functionality depend on various factors, such as communication networks. The Company does not warrant or guarantee that the Services will operate and/or be available at all times without disruption or interruption, or that they will be immune from unauthorized access or error-free.

18. Changes to The Services

The Company reserves the right to modify, correct, amend, enhance, improve, make any other changes to, or discontinue, temporarily or permanently the Services (or any part thereof, including but not limited to the content) without notice, at any time. In addition, the content provided under the Services may be changed, extended in terms of content and form or removed at any time without any notice. The Company shall not be liable for any modification, suspension, or discontinuance of the Site, the Platform or the content included therein. The Company is not responsible for any errors or malfunctions that may occur in connection with the performance of such changes.

19. Disclaimers and No Warranties

1. To the fullest extent legally permissible, the Services and any content or information made available through the Services are provided on an “as is”, “as available” and “with all faults” basis. Factify, including its vendors, officers, directors, employees, affiliates, subsidiaries, licensors, agents and suppliers (collectively, “Company representatives”), disclaim all warranties of any kind, whether express, implied or statutory, including, without limitation, any warranties of title, non-infringement, merchantability, fitness for a particular purpose, or any warranties arising from a course of dealing or usage of trade.
2. Without limiting the foregoing, the Company does not warrant that the services will be uninterrupted, error-free, secure, timely, accurate, complete, reliable, or free of viruses, worms, defects, malicious code or other harmful components, or that any errors or defects will be corrected. The Company makes no representation or warranty regarding the results that may be obtained from the use of the services or that the services will meet Customer’s requirements or expectations.
3. The Company and Company’s representatives assume no responsibility or liability for any technical problems or failures of any kind, including without limitation issues related to the internet, networks, telecommunications providers, third-party infrastructure, system load, server overloads, delays, interruptions or data transmission failures.
4. The Customer acknowledges and agrees that the use of the Services is at the Customer’s sole risk.
5. Notwithstanding the foregoing, nothing in these Terms shall exclude or limit any warranty, right or liability that cannot be excluded or limited under applicable law, including mandatory consumer protection laws, to the extent applicable.

20. Limitation of Liability

1. To the maximum extent permitted by applicable law, the Company and its affiliates and representatives shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including without limitation loss of profits, loss of data, loss of business or business interruption, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages.
2. Except for liability that cannot be excluded or limited under applicable law, the Company’s total aggregate liability arising out of or relating to the Services or these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the total Fees paid by the Customer to the Company during the six (6) months preceding the event giving rise to the claim. For the avoidance of doubt, the limitations set forth in this Section apply to the Company’s liability to the Customer and do not limit the Customer’s obligations under Section 21 (Indemnification).
3. The Company shall have no liability for any damages arising from:
   (a) third-party services, software or infrastructure not controlled by the Company;
   (b) modifications or integrations not authorized by the Company; or
   (c) the Customer’s misuse of the Services or breach of these Terms.
4. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.
5. The limitations set forth in this Section shall survive termination or expiration of these Terms.

21. Indemnification

1. The Customer shall indemnify, defend and hold harmless the Company, its affiliates, officers, directors, employees and representatives from and against any third-party claims, demands, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to:
   (a) the Customer’s or its Users’ breach of these Terms;
   (b) the Customer’s misuse of the Services;
   (c) any Customer Data or Factified Document uploaded, submitted, generated or processed through the Services that infringes or violates any third-party rights, including intellectual property, privacy, confidentiality or data protection rights;
   (d) the Customer’s violation of applicable law.

2. The Company reserves the right to assume exclusive control of the defense and settlement of any claim subject to indemnification, and the Customer agrees to reasonably cooperate with such defense. The Customer shall not settle any such claim without the Company’s prior written consent.
3. This indemnification obligation shall apply only to the extent permitted under applicable law and shall not limit any non-waivable statutory rights.

22. Amendments to the Terms

1. The Company may, at its sole discretion, update or modify these Terms from time to time, including any other policies incorporated herein. Customers are encouraged to review this page regularly. In case of any material change, the Company will make reasonable efforts to provide notice of such change by posting a clear notice within the Services and/or by sending an email to the address provided by the Customer to the Company.
2. Changes to these Terms are effective as of the stated “Last Update” date. The Customer continued use of the Services on or after the Last Update date constitutes acceptance of, and agreement to be bound by, the updated Terms. If you do not agree to the updated Terms, you must immediately stop using the Services.
3. To the extent required by applicable law, certain amendments may take effect immediately or without prior notice.

23. Suspension and Discontinuation

1. The Company may suspend or restrict the Customer’s access to the Services, in whole or in part, if the Company reasonably determines that the Customer has breached these Terms or that such suspension is necessary to prevent harm to the Services, other customers, or third parties.
2. The Company may discontinue the Services, in whole or in part, upon reasonable notice, except where immediate suspension or termination is required for legal, security or operational reasons.
3. In the event of termination or discontinuation of the Services, the provisions of Section 10.5 (Data Retrieval) shall apply with respect to Customer Data.
4. Any provisions of these Terms that by their nature should survive termination shall survive, including without limitation Intellectual Property, Disclaimers, Limitation of Liability and Indemnification.

24. Miscellaneous

1. These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, understandings, representations or communications, whether written or oral.
2. No waiver of any provision of these Terms shall be effective unless made in writing and signed by the waiving party. A waiver in one instance shall not constitute a waiver of any other breach or provision.
3. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
4. Notices under these Terms shall be in writing and may be delivered by email or other reasonable means of communication. Legal notices to the Company shall be sent to:
   Factify Technologies Inc., Alloy 26, 100 South Commons, Suite 102, Pittsburgh, PA 15212 Email: info@factify.com 
5. These Terms shall be governed by the laws of the State of Delaware, and the competent courts of Delaware shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
6. Nothing in these Terms shall be construed to create any partnership, joint venture, agency, employment, or franchise relationship between the parties.
7. The Customer agrees that any claim arising out of or relating to the Services must be brought within one (1) year after the claim arose, unless a longer period is required under applicable law.
8. Any provisions of these Terms which by their nature should survive termination shall survive, including without limitation Intellectual Property, Disclaimers, Limitation of Liability and Indemnification.
9. For any questions regarding these Terms, the Customer may contact the Company at: info@factify.com.